The language interpretation industry these days provides a whole range of solutions. But as you would expect, not all of them will be right for you. The moment you’ve made a choice, it will be very time consuming and costly to change platforms and begin over, so you need to ensure that you get it right the first time.
Here are helpful tips when choosing interpreter management software that fits your needs:
When purchasing an interpreter software or any other business solution, always be clear on your total costs up front. There are plenty out there that seem fairly priced at first, until they beat your budget after being fully integrated into your operations.
If you handle people’s health information in any way, pick an interpreter platform that complies with the Health Insurance Portability and Accountability Act. Note that a document data security policy is one of the HIPAA’s requirements, so your provider should have one.
How fast can you make changes to the system if there’s something you want it to do? Will there be a cost for this, and if so, how much? Or what’s the cost of getting a new report interface?
Extraordinary scheduling scenarios, appointment types, geography – these can be too much for a typical date-time-location data capture system. Go with a platform that can deep into your current and future needs.
Select a platform that comes with a dedicated 24/7/365 customer service hotline that you can call – not email – whenever help is necessary.
There are a lot of upcoming brilliant brilliant talents these days, but if a provider has been in the industry for no shorter than five years, they must be doing something great; otherwise, they wouldn’t survive the competition for that long. And make sure to stick to a company whose main industry is language interpretation industry, instead of making an entire array of similar solutions for different industries, such as cleaning and plumbing.
If you’re not satisfied with the platform’s performance, you should have the option to retrieve your data, and know the process involved in doing so. Moreover, the contract period should be reasonable enough that wouldn’t feel trapped in it, or that canceling wouldn’t be that expensive.
Before finalizing the contract, make sure the vendor gives you a full technology and security rundown.
License and Insurance
Finally, choose a vendor that has the appropriate license and insurance. You should know their DUNS number and state of incorporation, and of course, they should have a Federal Tax ID.